Field service is a broad industry and each worker requires different functionality and efficiency in processes and methods to improve overall workflow. It’s important to be aware of the issues and key attributes for best practice in Field service. Establishing the problems enables you to make an educated conclusion about which solution is best.

Field Service challenges & solutions

Firstly, Workers in field service are often involved in data collection. Sometimes there can be a delay or inaccuracy in collecting information and sufficiently documenting it. An array of issues could transpire both in the field and in the office thanks to unintelligible handwriting, and documents could be misplaced or lost. This can be costly of time, disrupt the workflow and affect customer satisfaction. Using a digital system to record information prevents these problems from surfacing.

Often communication is a key attribute for excellent practice in any work environment. Communication for field workers can be challenging. Often information needs to be shared with workers on-site and other workers in the field. This requires the use of a digital solution that has access to 4G/LTE. Internet connection is an essential function for field workers to access and share information.

Another use for 4G/LTE is the ability to use GPS. This improves travel efficiency because drivers can receive live traffic updates to work out the best route for their journey, and they can also easily monitor mileage. Once more, this function is beneficial for management because they can track workers’ location. This can be helpful if you need to send workers to a specific location and see a member of your team is already in close proximity. Or this ensures workers stay on-task.

Workers in field service often require access to their company software and applications. As well as recording data, workers could depend upon an online booking system. This is beneficial for customers because the online system prevents customers from being frustrated if their booking is missed or double booked. Once more, using a digital solution facilitates the opportunity to upsell and present products to customers by accessing information images or videos.

Once you know using a digital solution is obligatory, the physical appearance is key in Field service. It’s important users have a device that boasts practical mobility and can easily be moved from place to place. This requires the device to be light and compact to be easily transported. As well as this moving the device frequently increases the risk of damage from drops, which indicates you need a device that is durable and hardwearing.

Field Service Tablet Solution T1190

After assessing the essential requirements for success in field service, our most sufficient solution for workers is the xTablet T1190. Designed to be easily carried and operated throughout the day the T1190 is our thinnest rugged tablet. Often, lightweight and rugged are two contrasting features, usually rugged tablets are heavy and bulky. We wanted to provide a solution for this by creating a practical user experience with a 15mm depth and 2.3 lb tablet. And if the T1190 doesn’t meet the standard for durability in your workplace environment, you can upgrade to a bigger bumper kit.

For extra security the case features the backhand strap and carry handle, this increases the adaptability because you can hold the tablet in a variety of ways. To make the tablet even more versatile the T1190 tablet features a bright 800 nits, 10.1-inch,  sunlight viewable display. Having a bright screen makes this the perfect solution for outdoor applications. Workers won’t face difficulty attempting to view the screen or be forced to move to an area away from the light. 

The T1190 rugged tablet has the opportunity to be upgraded with our additional accessories. To meet every scanning requirement we have the  N6703 Honeywell Barcode Scanner. And for customer payments, the  Magtek tDynamo & Ingenico Moby 5500 3-in-1 payment module kit. 

Find out more about rugged tablet T1190