Our helpdesk is a resource available to you for the lifetime of the devices or solution you have acquired from MobileWorxs. If your employees cannot properly use their devices or there is a software or mechanical malfunction your company is not reaping the benefits of your investment. We believe that providing a great experience means delivering responsive support whenever your team needs it most.

Open a Ticket

If you are experiencing an issue with a device or product please email into support@mobileworxs.com along with:

  • Device model – e.g xTablet Flex10A 
  • Device serial number (if possible)
  • A description of the issue – e.g Audio not working

 

A case will then be created and support agent will be able to assist you further. Alternatively you can call us on +44 (0)1905 799555 to speak with an agent directly.

Please note that if an agent needs to remote access your device they will require you to download and run this file. The device will need to be connected to the internet and it is also recommended that you connect the device to a power source to prevent disruption.

Drivers and Software

To download the latest drivers, images and software for your devices please fill out the below form. Also be sure to add any additional information or requests that you have.

If you do not receive a response within 24 hours please email support@mobileworxs.com with the above information. 

For Information on product warranty please click here. For more information about our extended service and maintenance plans please click here