MobileDemand Warranty Breakdown
Products will be free from defects in material and/or workmanship which occur during normal use and perform substantially in accordance with MobileDemand specifications for the specified warranty period.
MobileDemand devices are guaranteed against defects in materials and workmanship for the period of 36 months, except for the A680, xTablet Flex product lines which have a 12 month warranty.
Batteries are covered for a period of 6 months.
Cables, chargers, mounts and other accessory items are specifically warranted for a period of 90 days from product purchase.
Extended warranty programs will extend the warranty period of the computers, but not batteries and other accessories.
For more detailed information and details, click here..
For more information about how to raise an authorised repair, please email email@example.com – State your device and serial number.
Microsoft Surface Warranty Breakdown
Only applies to Microsoft Surface products that were sold through MobileWorxs.
Products without extended warranty or service plan – In the event of an issue with a Surface product we will offer 1st line, remote based support where possible. If the issue cannot be resolved remotely the user will be responsible for contacting Microsoft for further support (we will provide instructions on how to do so). If the device needs to be returned to Microsoft the user will need to remove the rugged case, screen protector and any other accessories before return, neither MobileWorxs nor Microsoft will be responsible for any lost 3rd party components that were sent by error.
Products with an active optional extended warranty or service plan – In the event of an issue with a Surface product we will initially offer 1st line support to try and resolve the issue remotely. Failing that we will then process a return (RMA) for the product, we will then handle any further service. Once the issue has been resolved we will ship the product back to the users selected address.
Standard Manufacturers Warranty
This Manufacturer’s Warranty (“Warranty”) is granted to You by Microsoft Ireland Operations Limited,
Blackthorn Road, Sandyford Industrial Estate; Dublin 18, Ireland (“Microsoft”).
BY USING YOUR SURFACE PURCHASED FROM MICROSOFT AN AUTHORIZED RETAILER OR RESELLER
(“MICROSOFT HARDWARE”), OR SURFACE ACCESSORY PURCHASED FROM MICROSOFT OR AN
AUTHORIZED RETAILER OR RESELLER (“ACCESSORY”), YOU AGREE TO THIS WARRANTY.BEFORE USING
IT, PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT ACCEPT THIS WARRANTY, DO NOT USE
YOUR MICROSOFT HARDWARE OR ACCESSORY. RETURN IT UNUSED TO YOUR RETAILER, RESELLER, OR
MICROSOFT FOR A REFUND.
See: www.microsoft.com/surface/warranty for more information.
This Warranty is distinct from any statutory product warrantees owed by retailers, resellers, and/or
manufacturers under any national law applicable to You. It is intended to grant You specific, and as the
case may be, additional rights, within the limits of what is permissible under such law, and not to restrict
your rights under applicable statutory product warrantee provisions. It cannot be transferred to any third
(a) For one (1) year from the date You purchased Your Microsoft Hardware or Accessory from
Microsoft or an authorized retailer or reseller, or for any longer warranty term that may be
specified for the country in which you purchased your Microsoft Hardware or Accessory, please
see www.microsoft.com/surface/warranty (“Warranty Period”), Microsoft warrants, only to You,
that the Microsoft Hardware or Accessory will not malfunction due to a defect in materials or
workmanship under Normal Use Conditions.
(b) This is the only warranty Microsoft gives for Your Microsoft Hardware or Accessory. Microsoft
gives no other guarantee, warranty, or condition. No one else may give any guarantee, warranty,
or condition on Microsoft’s behalf.
(c) IF YOUR COUNTRY’S LAW GIVES YOU ANY IMPLIED WARRANTY, INCLUDING AN IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ITS DURATION IS
LIMITED TO THE WARRANTY PERIOD. Some Countries do not allow limitations on how long an
implied warranty lasts, so this limitation may not apply to You.
(d) Other Definitions. “You” means the original end-user. “Normal Use Conditions” means ordinary
consumer use under normal conditions according to the instruction manual.
Without prejudice to any statutory warranty to which You may be entitled under any local law applicable
to You, and unless any such law provides for a longer term, Microsoft offers this Warranty, for a term of
one (1) year from the purchase date of such Microsoft Hardware or Accessory from Microsoft or an
authorized retailer or reseller, or for any longer warranty term that may be specified for the country in
which you purchased your Microsoft Hardware or Accessory. Please see:
This Warranty will be valid in the following countries only: Austria, Belgium, France, Ireland, Italy,
Luxembourg, Netherlands, Portugal, Russia, Spain, Switzerland and United Kingdom
You acknowledge that specific export laws and regulations may apply to You depending on your country
of residence and You agree to comply with all such laws and regulations if You export Your Microsoft
Hardware or Accessory.
4. How to Get Warranty Service
(a) Before starting the warranty process, please use the troubleshooting tips at
(b) If the troubleshooting tips do not resolve Your problem, then follow the online process at
(c) Back up the Data or Programs Stored on Your Microsoft Hardware or Accessory and Delete
Confidential Information. Before sending Your Microsoft Hardware or Accessory to Microsoft or
taking it to an authorized retailer or reseller for service, be sure to:
(I) BACK UP THE DATA OR PROGRAM STORED ON YOUR MICROSOFT HARDWARE OR
ACCESSORY AND KEEP A COPY OF ANY DATA (INCLUDING PHOTOGRAPHS, DOCUMENTS,
VIDEO, MUSIC, ETC.) OR PROGRAMS YOU WANT TO SAVE. MICROSOFT, RETAILERS, OR
RESELLERS ARE NOT RESPONSIBLE FOR YOUR DATA OR PROGRAMS AND MAY ERASE
(II) DELETE ANYTHING YOU CONSIDER CONFIDENTIAL. MICROSOFT, RETAILERS, OR
RESELLERS ARE NOT RESPONSIBLE FOR YOUR PRIVACY IF YOU LEAVE CONFIDENTIAL
INFORMATION ON YOUR DEVICE.
For more information, please see: www.microsoft.com/surface/warranty.
5. Microsoft’s Responsibility
(a) After You return Your Microsoft Hardware or Accessory to Microsoft or an authorized retailer or
reseller, Microsoft or the retailer or reseller will inspect it.
(b) If Microsoft or the retailer or reseller determines the Microsoft Hardware or Accessory
malfunctioned due to a defect in materials or workmanship during the Warranty Period under
Normal Use Conditions, Microsoft or the retailer or reseller will (at its option) repair or replace it,
or refund the purchase price to You, unless a mandatory provision of any local law applicable to
You provides otherwise. Repair may use new or refurbished parts. Replacement may be with a
new or refurbished unit.
(c) After repair or replacement, Your Microsoft Hardware or Accessory will be covered by this
Warranty for either the longer of the remainder of Your original Warranty Period, or 90 days after
Microsoft or the retailer or reseller ships it to You.
(d) UNLESS OTHERWISE PROVIDED UNDER ANY LOCAL LAW APPLICABLE TO YOU,MICROSOFT’S
RESPONSIBILITY TO REPAIR OR REPLACE YOUR MICROSOFT HARDWARE OR ACCESSORY, OR TO
REFUND THE PURCHASE PRICE, IS YOUR EXCLUSIVE REMEDY.
(e) If Your Microsoft Hardware or Accessory malfunctions after the Warranty Period expires, there is
no warranty of any kind. After the Warranty Period expires, Microsoft may charge You a fee for
its efforts to diagnose and service any problems, whether such efforts are successful or not.
6. Warranty Exclusions
(a) Microsoft is not responsible and this warranty does not apply if Your Microsoft Hardware or
i. damaged by use with products not sold or licensed by Microsoft;
ii. opened, modified, or tampered with (including, for example, any attempt to defeat or
circumvent any Microsoft technical limitation or security mechanism, etc.), or its serial
number is altered or removed;
iii. damaged by any external cause (including, for example, by being dropped, exposed to liquid,
used with inadequate ventilation, etc., or failure to follow instructions in the instruction
iv. scratched, dented, etc. or shows other cosmetic damage; or
v. repaired by anyone other than Microsoft or an authorized retailer or reseller.
(b) Microsoft is not responsible and this warranty does not apply if Your Microsoft Hardware is used
with an operating system other than the Windows operating system preinstalled in Your
Microsoft Hardware, or any contemporaneous or later version of that operating system.
(c) This warranty also does not apply to consumable parts that are designed to diminish over time
unless the failure has occurred due to a defect in materials or workmanship.
(d) Microsoft does not guarantee that Your use of the Microsoft Hardware or Accessory will be
uninterrupted, timely, secure, or error-free, or that data loss will not occur
7. EXCLUSION OF CERTAIN DAMAGES
UNLESS OTHERWISE PROVIDED UNDER ANY LOCAL LAW APPLICABLE TO YOU, MICROSOFT IS NOT
RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES; ANY LOSS OF
DATA, PRIVACY, CONFIDENTIALITY, OR PROFITS; OR ANY INABILITY TO USE YOUR MICROSOFT HARDWARE
OR ACCESSORY. THESE EXCLUSIONS APPLY EVEN IF MICROSOFT HAS BEEN ADVISED OF THE POSSIBILITY
OF THESE DAMAGES, AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some countries do
not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion
may not apply to You.
8. Additional Terms
If You attempt to defeat or circumvent any Microsoft Hardware or Accessory technical limitation or
security system, You may cause Your Microsoft Hardware or Accessory to stop working permanently. You
will also void Your warranty, and make Your Microsoft Hardware or Accessory ineligible for authorized
repair, even for a fee.
9. Choice of Law
This Warranty will be subject to and construed in accordance with the law of Your country of residence,
regardless of conflict of laws principles.
Urovo Sentry Service Plans Coverage Comparison
Internal electronic defect
Touch panel defect
Damage caused by force majeure
X Full coverage unless additional terms apply.
O No Coverage/not applicable.
*T&C apply – See below
- 1* Covers electronic LCD defects
- 2* Covers touch panel electronic defect/failing response according to product’s specification/manual
- 3* Only coverage in case the product has been used according product’s specification/manual
- 4* Coverage in the event of multiple defects and obvious external damage and/or defects caused by abuse. Customer is entitled to a free of charge to have the unit repaired by receive an replacement. replacement. However, we reserve the right to discuss with customer and may stop the free of charge service in case of excessive damage, if the quantity of such excessive damage is more than common usage and sense.
- 5 The estimated turnaround time is the time between the moment of receipt of the defective product by our service point and the moment of shipping out to Customer. Delay caused by Customer is excluded from the estimated turnaround time.
- 6 Consumable supplies such as battery, stylus, stylus cord, screen foil, hand strap, holster are not included.
- 7 Extension is not possible if main contract is not purchased and/or the main product is announced end of life. The extension must be purchased 3 months before end of contract
- 8 Product replaced by a new or reconditioned product from the spares pool according to product’s specification/manual
- 9 The service premium of UrovoSentry is applicable for United Kingdom only.
- 10 All contractual period indicated in the options include the first year warranty and will be upgraded to respective conditions per purchased SLA.
2-4 years as standard, 5 possible
10 days with priority over other services
*Applicable for devices serviced via MobileWorxs Ltd
* Return shipping to customer included on all services